Privacy Policy

1. Introduction

Welcome to TechCo System Solution ("we," "us," or "our"). We are committed to protecting your privacy in accordance with thePersonal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software services (including Chat Flow, POS, and Inventory systems).

2. Information We Collect

Personal Data

Personally identifiable information, such as your name, business name, billing address, email address, and telephone number that you voluntarily give to us when you register for our services.

Message Data (WhatsApp & Chat)

When you use our Chat Flow System, we process the messages you send and receive to facilitate delivery.We do not use your message content for our own marketing purposes.

Financial Data

We do not store your full credit card information on our servers. All financial transactions are processed by third-party payment gateways (such as Stripe or ToyyibPay), which process your payment information in accordance with their own privacy policies.

3. Use of Your Information

We use the information collected to:

• Create and manage your SaaS account;
• Facilitate the delivery of messages via the WhatsApp Business API;
• Process subscription payments and invoices;
• Prevent fraudulent transactions and protect against criminal activity;
• Comply with legal obligations under Malaysian law.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

Meta Platforms, Inc. (WhatsApp)

To provide our WhatsApp automation services, necessary data (such as phone numbers and message content) is securely transmitted to Meta Platforms, Inc. strictly for the purpose of message delivery.

Third-Party Service Providers

We may share your information with third parties that perform services for us, including payment processing, cloud hosting (e.g., AWS/Google Cloud), and email delivery services.

5. Security of Your Information

We use administrative, technical, and physical security measures (including SSL encryption) to help protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (PDPA)

Under the Malaysian PDPA, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of any inaccurate data;
• Withdraw consent for data processing (which may terminate your access to the Service).

7. Data Retention

We retain your personal information and chat logs only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., for tax and accounting purposes).

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your PDPA rights, please contact us at: